OrangeAid

Frequently Asked Questions

1. How can NTUC Income’s policyholders participate in OrangeAid?
   
   We have made it simple for our policyholders to round up their Life policy premiums to the next $1 or $5 or any amount that they would like to donate. The rounded up amount will be donated to OrangeAid’s beneficiaries.
   
   Example:
   
   
   1. If the total premium under a life policy is currently $50, by rounding up to the next $1 or $5, the policy premium will become $51 or $55 respectively. The additional $1 or $5 will be donated to OrangeAid’s beneficiaries.
      
      
   2. If the premium is $68.50, rounding up to next $1 or $5, the policy premium will become $69 or $70 respectively. The additional $0.50 or $1.50 will be donated to OrangeAid’s beneficiaries.
   
   Currently, this is only open to life policyholders using GIRO as payment mode on a monthly basis.
   
   
2. How can donations be made to OrangeAid?
   
   Simply indicate the preferred method of donation in the donation form and send it back to us. Three options are available as follows:
   
   

   Donation Method	Payment Method	Things to Note
   1) One-time donation	a) Cheque	Cheque made in favour of “OrangeAid” and should be sent in with the donation form. Please indicate clearly your full name (as in NRIC), NRIC No. and mailing address on the back of your cheque.
   	b) Credit Card	By VISA and Mastercard only.
   2) Rounding up of Life insurance policy premium (only applicable for monthly GIRO payment)	GIRO	Submit donation form and indicate the round up premium under round up to next $1 or $5 column.
   3) Monthly Contribution of any amount (only applicable for Monthly Giro payment)	GIRO	Submit donation form and indicate the amount of monthly contribution.

   
   
3. Can policyholder request to make a monthly contribution of the amount of his choice under his life policy instead of rounding up his premiums?
   
   Yes, he can. He can state the amount and which policy he would like to tag the donation to. If the policy monthly premium is $100 and policyholder states $10 as monthly contribution, the policy’s total premium will become $110 ($10 will be donated to OrangeAid’s beneficiaries).
   
   
4. How is the donation deducted under OrangeAid Round-Up?
   
   If policyholder chooses to round up his premium or make regular monthly contributions, the donation will be tagged to the policy he selected and will be deducted via the usual payment mode e.g. GIRO.
   
   
5. How long will my donation be made for monthly contributions?
   
   The donation period will be the same as the main life insurance premium payment period. The donation period cannot be longer than the life policy. E.g. life policy premium payment period is till age 64. Policyholder cannot extend the donation period beyond age 64. It must follow the paid up date of the life policy.
   
   
6. Can policyholder round up his premiums or make monthly contributions for more than one policy?
   
   Yes. There is no limit to the number of life policies as long as the policy is in force and there is regular premium payment under the policy. Policies for which donation cannot be tagged are single premium policies, ILPs and paid up policies.
   
   
7. Can policyholder change the monthly donation amount or period of donation?
   
   Policyholder can change the donation amount or period of donation anytime. Policyholder needs to complete the Donation Alteration form, attention it to Life Insurance Dept and:
   
   
   1. mail it to NTUC Income Centre 75 Bras Basah Road Singapore 189557 or
   2. fax it to 6338 1500 or
   3. scan and email to orangeaid@income.com.sg
   
   
8. Can policyholder stop the monthly donation?
   
   Policyholder needs to complete the Donation Alteration form, attention it to Life Insurance Dept and:
   
   
   1. mail it to NTUC Income Centre 75 Bras Basah Road Singapore 189557
   2. fax it to 6338 1500 or
   3. scan and email to orangeaid@income.com.sg
   
   
9. What if policyholder decides to change his premium mode from monthly to yearly or vice versa?
   
   The donation amount will be multiplied according to a factor of 3 (quarterly), 6 (half yearly) and 12 (yearly). E.g. monthly donation of $10 will become $30 quarterly, $60 half yearly and $120 yearly. The premiums for the life policy and any riders under the policy will follow the usual discount factor.
   
   
10. Will NTUC Income send the donor a receipt on proof of donation?
    
    When policyholder decides to donate, a confirmation letter on the donation will be sent. No receipt on proof of donation is given. Please refer to qn 11 and 12 for more information on tax deductible receipts.
    
    
11. Will the donor get tax deduction if he contributes to OrangeAid?
    
    Currently, our 4 beneficiaries under OrangeAid have IPC (Institute of Public Character) status, thus the donor will be accorded tax deductions for donations above $60 for a period of 12 months from 1st October to 30th September of the following year, provided donor’s name, NRIC and residential address are given. Donation receipts for purpose of tax deduction will be issued by beneficiaries who have IPC status.
    
    
12. When will donors receive the tax deductible receipt(s)?
    
    Eligible donors can expect to receive the tax deductible receipts for the period of 1st October to 30th September of each year by 31st January the following year.
    
    Please note that donors are not required to claim for tax relief with IRAS using hard copy receipts as all tax deduction will be submitted by the IPC status charities directly to IRAS. The hard copy tax deductible receipt is just an acknowledgement of the donations.
    
    
13. Can the donor ask for a refund of his donations?
    
    There will be no refund of the donations made.
    
    
14. Where can I find more information on OrangeAid?
    
    You may visit http://www.income.com.sg/aboutus/SocialResponsibility, call our Customer Service Officers at 6782 2002 or write to orangeaid@income.com.sg for more information.