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Frequently Asked Questions (FAQ)
Frequently Asked Questions & Practice Notes
Products
For Financial Security
- i-Term (For sum assured below $750,000)
- i-Term (For sum assured of $750,000 to $3,000,000)
- Protection Plan [FAQ]
- vivolife [FAQ]
Savings Plans
- Endowment Plan [FAQ]
- FlexiCash [FAQ]
- GrowthLink [FAQ]
- Growth Plan [FAQ]
- Harvest Plan[FAQ]
- Living Endowment Plan [FAQ]
- Reach [FAQ]
- RevoSave [FAQ]
- VivoLink [FAQ]
Investment Plans
For Your Children
For Retirees
- Annuity Statement [FAQ]
- Annuity Loans [FAQ]
- Classic Annuity [FAQ]
- Life Annuity [FAQ]
- Senior Plan [FAQ]
For the Young & Aspiring
Medical Plans
- Assist Rider [FAQ]
- Child Illness Rider [FAQ]
- Conversion to Enhanced Incomeshield [FAQ]
- Daily Cash Rider [FAQ]
- Eldershield Plan [FAQ]
- Eldershield Supplement [FAQ]
- Enhanced Incomeshield [FAQ]
- i-Medicare [FAQ]
- IDAPE Scheme [FAQ]
- Incomeshield M Plans [FAQ]
- Incomeshield Recovery [FAQ]
- Medisave-Approved Integrated Shield Plan [FAQ]
- Underwriting/Upgrade of Incomeshield Plans [FAQ]
Corporate & Business
Special Schemes
- DPS - General & Top Up [FAQ]
- DPS - Death Claim [FAQ]
- DPS - Permanent Incapacity Claim [FAQ]
- HomeTeamNS Policy [FAQ]
- LUV Plan for Union Members [FAQ]
- SAFRA/HomeTeamNS Golfer Insurance
- SAFRA Essential Term [FAQ]
- SAFRA Living Care [FAQ]
Protect Your Assets
- Cargo Insurance [FAQ]
- Foreign Maid Insurance [FAQ]
- Golfer's Insurance [FAQ]
- Home Insurance [FAQ]
- Personal Accident Insurance [FAQ]
- Personal Accident Infectious Diseases (PAID) Plan [FAQ]
- Pleasure Craft Insurance [FAQ]
- Travel Insurance [FAQ]
Claims
Health Insurance Claims
- Co-Pay Assist Insurance Claims [FAQ]
- Family Plus Policy Claims
- Flexible Deductibles For Incomeshield M Plans
- Flexible Deductibles For Incomeshield Policyholders
- Group Hospitalization & Surgical/ Employee Benefit Claims [FAQ]
- Hospital Admission Guide
- Hospital Benefit Claims [FAQ]
- Incomeshield (Integrated Plan) Claims Procedure [FAQ]
- Incomeshield Claim for Day Surgery
- Incomeshield Claim for Outpatient Hospital Treatment - Renal Dialysis
- Incomeshield Payout Recovery
- Letter of Guarantee for Incomeshield
- Managed Healthcare System Claims - Clinic [FAQ]
- Student Protection Plan/Junior Protection Plan [FAQ]
Travel Insurance Claims
- Evacuation Cover Under A Travel Insurance Policy
- Loss of Baggage
- Loss of Money
- Medical Claim
- Trip Cancellation/Curtailment Expense
Motor Insurance Claims
- Motor Claims Framework [FAQ]
- Handling of Vehicle Repair at Quality Workshop
- Motor Claim: By Our Insured
- Motor Theft Settlement
- No Claim Discount
- Park & Found Claim
- Total Loss of Vehicle
Life Insurance Claims
- Accident Benefit Claims [FAQ]
- Death Claims [FAQ]
- Instalments Under Anticipation/ Anticipation Endowment [FAQ]
- Living Claims [FAQ]
- Maturity [FAQ]
- Maturity Payment after Policyholder’s Death [FAQ]
- Permanent and Total Disability Claims [FAQ]
- Surrenders [FAQ]
Other Insurance Claim Matters
Process
Billing & Payment
- Credit Control
- Giro
- Instalment by Credit Card [FAQ]
- Non-payment of Life insurance Premium
- Payment Of General Premium By Credit Card [FAQ]
- Payment Of Life Premium By Credit Card [FAQ]
- Provisional Billings and Payments
- Premium Modes [FAQ]
- Premium Notice
Insurance Matters
- Automatic Premium Loan (APL) Administration
- FAQ on Bonus Encashment
- Health Conditions
- ILP - Change of Regular Premium
- ILP - Premium Holiday
- ILP – Fees and Charges (Withdrawn Plans)
- ILP – Fees and Charges (Existing Plans)
- Life Insurance Application [FAQ]
- Nomination of Beneficiaries (NOB) Framework
- Named Drivers for Private Car Policy [FAQ]
- Overseas Policy Loan Application
- Policy Assignment [FAQ]
- Purchase of Insurance by an Undischarged Bankrupt
- Reviewing of Special Terms Imposed On In-Force Policies
- Summary of Life Policies [FAQ]
- Vesting of Policy
Customer Service
- Appointment of Collection Agency
- Birthday Greetings [FAQ]
- Cessation of Cash Disbursement
- Confidentiality of Information
- Grab & Go Services
- Handling Relevant Enquiries
- Loan Redemption (Mortage Loan)
- Loan Redemption (For All Loans except Mortgage Loan)
- Monthly Life Insurance Summary
- Online Payment
- Policyholder Statement [FAQ]
- Policy Loans [FAQ]
- Policy Loan for Life Policy assigned to NTUC Income Loan
- me@income [FAQ]
- Premium Notice
- Retrieving Old Records
- Revealing Confidential Information
- Two-Factor Authentication (2FA)
- Updating of Personal Particulars
Others
Financial Tips
- Comparison of Similar Plans [FAQ]
- Financial Planning Tips [FAQ]
- Is It Safe To Invest When The Stock Market Is High? [FAQ]
- Risk of Structured Products [FAQ]
- The Right Insurance Plan [FAQ]
Corporate Issues
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Call 63INCOME / 6788 1777 |  |
Email csquery@income.com.sg | |
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Visit Branch/Business Centre |  |
Contact Insurance Adviser |
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